Published
Not PublishedClosing
in X daysThis is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We're looking for a Customer Response Team (CRT) Advisor to join our centralised Customer Response Team in Redditch and help deliver an outstanding experience to customers across our dealership network.
As the first point of contact for many of our customers, you'll manage inbound enquiries from a range of digital channels, helping customers with their questions, qualifying sales opportunities, and connecting them with the right dealership.
Working within a fast-paced environment, you'll play a key role in ensuring every enquiry is handled professionally, efficiently and in line with our service standards.
This is a fantastic opportunity for someone with strong customer service skills who enjoys speaking with customers and delivering great experiences.
About the Role
As a CRT Advisor, you'll be responsible for managing incoming customer enquiries and converting them into quality sales opportunities for our dealerships.
Your responsibilities will include:
About You
We're looking for someone who is customer-focused, organised and confident communicating with people.
You'll ideally have:
What We Offer
At Johnsons Cars, part of Athenea Group, you'll have the opportunity to develop your career within a growing automotive group while helping deliver exceptional customer experiences.
We offer:
Join us and become part of a team that helps customers find the right vehicle while delivering a seamless and professional experience from their very first interaction.
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
We are creative and fearless in our work.
We take ownership of our work and lead from the front.
We collaborate widely and build supportive environments.
Life Assurance
Company Pension Scheme
Birthday Leave
Enhanced Holiday entitlement
Staff Discounts
Johnsons Benefits Platform
Johnsons Cars. All Rights Reserved
www.johnsonscars.co.uk
Reg Office: Johnsons Cars Limited Empire Court Redditch United Kingdom B97 4DA
Share Vacancy
Click on any of the buttons below to share this page!