Salary £27,733
Location Redditch
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We're looking for a Team Leader to join our Customer Response Team and help drive the success of our centralised enquiry hub. You'll play a key role in supporting, motivating and developing a team of Customer Response Advisors, ensuring every customer enquiry is handled quickly, professionally and effectively.

Working closely with the CRT Manager and Assistant CRT Manager, you'll help maintain high standards across our OEM and third-party digital lead channels, ensuring service levels are achieved, customer expectations are exceeded and every opportunity is maximised.

This is a fantastic opportunity for an experienced advisor looking to further develop their career within a fast-paced automotive environment.

About the Role

As a Team Leader, you'll provide day-to-day support to a team of Customer Response Advisors, helping to create a high-performing, customer-focused culture.

Your responsibilities will include:

  • Supporting the team
  • Coaching and developing colleagues
  • Managing digital leads
  • Maintaining SLA performance
  • Supporting operational performance
  • Driving compliance
  • Problem solving
    Supporting the management team
     

About You

We're looking for someone who is organised, customer-focused and passionate about developing people.

You'll ideally have:

  • Previous experience in a an advisor role within customer relations
  • Experience working in a fast-paced, target-driven environment.
  • Strong customer service and communication skills.
  • Experience handling high volumes of inbound enquiries.
  • A proven ability to achieve performance targets and service standards.
  • Coaching and people development skills.
  • The ability to motivate and engage others
  • Good problem-solving skills
  • Experience using CRM systems and lead management platforms.
  • A proactive and professional approach with strong organisational skills.

What We Offer

At Johnsons Cars, you'll have the opportunity to develop your leadership career within a growing automotive group while helping shape outstanding customer experiences.

We offer:

  • Competitive salary plus bonus opportunity
  • 31 days holiday, rising to 33 with service
  • Birthday off - an extra paid day to celebrate
  • Company pension scheme
  • Staff discounts on vehicles, servicing, parts and labour
  • Retail and lifestyle discounts via our benefits platform
  • Dentist on Demand access
  • Optional healthcare cash plans
  • Industry-leading training and development
  • Clear career progression opportunities

 

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

Benefit 1

Benefit 2

Benefit 3

Benefit 4

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Life Assurance

Company Pension Scheme

Birthday Leave

Enhanced Holiday entitlement

Staff Discounts

Johnsons Benefits Platform